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SHIPPING

Missed delivery of your Australia Post parcel? Check your text messages or AusPost app for collection details!

AusPost is no longer leaving "Sorry We Missed You" collection cards and will instead be texting the mobile number provided with the shipping address details.

So, if you're sending your item as a gift to another address, it's really important to provide the receiver's mobile phone number or at least forward on any AusPost text communication to ensure that they can collect their parcel within the 10 day window.

We allow 2 business days to process, pick & pack your order. In most cases, orders are dispatched on the same business day.

We ship from our Melbourne, Australia warehouse to:

Australia

New Zealand

North America: USA

Europe: United Kingdom

Asia Pacific: India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand, Vietnam, New Caledonia, Norfolk Island, Vanuatu

If your country is not listed above, shoot us an email at info@thesaltyfox.com.au to see if we can assist you with a customised shipping quote.

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

EXPRESS: $9.99 AUD (Free For Orders $60+)
1 - 3 Business Days (Metro Areas)

STANDARD: $7.99 AUD
3 - 6 Business Days (currently experiencing delays to WA)

Kindly note that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

Special Update: Standard Post deliveries to WA are experiencing delays of a further 1-2 business days for most locations and up to 3 weeks for others due to flooding & disrupted rail/transport links. We strongly recommend upgrading your WA delivery to Express Post (free for orders over $60) to avoid Standard Post delays. Click here to learn more.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $9.95 NZD (Free for Orders $60+)
4 - 7 Business Days (Metro Areas) (currently experiencing delays)

VIP EXPRESS: 1 - 3 Business Days (Metro Areas)

Orders Under $60: $14.95 NZD

Orders Over $60: $9.95 NZD

Orders Over $150: FREE

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $9.95 USD (Free For Orders $100+)
2 - 4 Business Days

STANDARD: $6.95 USD
5 - 9 Business Days (excluding remote areas) (Free For Orders $50+)

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: £7.95 GBP (Free For Orders £80+)
2 - 4 Business Days

STANDARD: £4.95 GBP
5 - 9 Business Days (excluding remote areas) (Free For Orders £40+)

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

INCLUDES: India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand, Vietnam, New Caledonia, Norfolk Island, Vanuatu

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $9.95 AUD (Free For Orders $60+)

VIP EXPRESS: $29.95 AUD (Free for Orders $150+)

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

Most late items arrive within a 3 day window of their estimated arrival date. If you would like an update on the progress of your delivery:

DHL & Aramex Deliveries:

Click on the "Get Help" button on the tracking page (you can find the tracking link in your shipping confirmation email)

Australia Post Deliveries:

Contact AusPost on 13 76 78 (make sure you have your tracking number on hand) or submit an enquiry at auspost.com.au/track

OR

Shoot us an email: info@thesaltyfox.com.au

Kindly note that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

If you've noticed this on your order confirmation then send us an email ASAP at info@thesaltyfox.com.au

The sooner you let us know, the better chance we have of amending the delivery address and avoid any delays.

Unfortunately if we are unable to amend the delivery address in time, we won't be able to get a refund on postage costs from the courier.

In some cases it is possible to divert deliveries and change the address while it is in transit however please note that this will delay the delivery and attract additional postage charges. Click on the "Get Help" button on your tracking page to find out more.

If your order has just been dispatched then it will take a few hours for any information to appear. Check back in a few hours and if there is still no information, shoot us an email at info@thesaltyfox.com.au

First double check the shipping address on your shipping or order confirmation email is correct as minor errors in shipping address are the main cause for orders being returned to sender.

Then, click on the "Get Help" button on your tracking page and see if the "Arranging Redelivery" button is available. If not then send us an email to info@thesaltyfox.com.au

We try to ensure that every order is perfect however human error can sometimes occur. Take a pic of what was received and send us an email at info@thesaltyfox.com.au so we can make it right.

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